Zenovee Zenovee LLC

Webhooks + CSV export

ZenMerch is designed to be operations-ready. If you run fulfillment workflows (POD, made-to-order, batching), webhooks and exports help you get personalization data to the right place.

Webhooks

Use webhooks to send order + personalization payloads to your system automatically.

Set up a webhook URL

  1. In ZenMerch, go to Settings → Notifications.
  2. Set Webhook URL to your endpoint (recommended: publicly reachable HTTPS URL).
  3. Click Save in ZenMerch Settings.
  4. Click Send test webhook and confirm it returns Test OK.
  5. Optional: in the app, click Show webhook payload documentation to see the exact JSON structure ZenMerch sends.
Webhook settings: configure your URL, send test payloads, and verify delivery.

Webhook troubleshooting

  • Test failed: verify the URL is correct, reachable from the public internet, and responds with a 2xx status.
  • 401/403: your endpoint is rejecting the request (authentication / firewall / allowlist). Check your server logs.
  • Timeouts: keep webhook handlers fast—queue work in the background and respond quickly.

CSV export

Export CSV-friendly rows for production teams or third-party tools (batching, print queues, QA).

Export steps

  1. In ZenMerch, open Orders.
  2. Use Export all (CSV) or select orders and click Export selected CSV.
  3. Open the CSV in Excel/Sheets and use the Preview URL columns to review artwork.

Note: exports may be restricted on some plans. If an export button is disabled, check Plans / billing in the app.

Orders view: pull personalization data for production, fulfillment, and QA.

Operational tips

  • Keep template names consistent so exported data is easy to interpret.
  • Use validation and required fields to reduce production errors.
  • Run a full test order flow before enabling production automations.
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