Troubleshooting

Common causes and fixes—focused on getting you unblocked fast.

The block isn’t showing on the storefront

• Confirm you added the ZenMerch app block to the correct product template in Theme Editor.
• Confirm you clicked Save in Theme Editor after enabling the embed and adding the block.
• Confirm the product is actually targeted by a template (Products assignment or Rules).

My changes don’t show on the storefront

• You might have edited a different theme than the published theme.
• You might have forgotten to click Save in Theme Editor.
• In ZenMerch, use Refresh status to rescan after theme changes.

Preview is not updating

• Confirm fields are correctly linked to layers (text → text layer, upload → image frame).
• Refresh the product page and test again.
• Check validation rules (required fields / limits) if input is being blocked.

Still stuck?

Contact us via contact form or email support@zenovee.com. Include your store URL, theme name, and a screenshot of the Theme Editor product template.